FAQ

Here are a few answers to some of our most frequently asked questions.

FAQ

It's easy to charter a yacht on the YachtLife app or website. First, choose the location in which you want to charter. Once you find a yacht you like, you can create an account and request a reservation. Your reservation request will be sent to the broker at YachtLife that manages that particular yacht. Once your reservation is confirmed, we charge your credit card on file and the broker will follow up with a Charter Agreement for you to sign.

Once you confirm your reservation, your broker will process your payment.

If you are booking for a single day and your reservation is confirmed more than 7 days in advance, a deposit of either $1,000 USD or 50% of the total cost of the reservation (whichever is greater) is processed immediately in order to hold the yacht. Once your embarkation date is 7 days away, the remainder of the amount due is processed.
If you are booking for a single day and your reservation is made 7 days or less in advance, the total price of your reservation is processed immediately.
If you are booking for a multi-day charter and your reservation is confirmed more than 30 days in advance, a deposit of 50% of the cost of the yacht is processed immediately in order to hold the yacht. Once your embarkation date is 30 days away, the other 50% is collected for the price of the yacht, plus the APA, plus the taxes due.

Terms of refunds are dictated by the Charter Agreement. Generally, once a payment is collected, it is non-refundable. In certain circumstances, as dictated by the Charter Agreement, credits can be provided so you will be able to enjoy your yacht charter at a future date that is convenient for you.

At YachtLife, we are hyper concerned about your privacy and the security of your payment details. We use one of the largest and most trusted credit card processing partners in the world to handle all credit card transactions. None of your sensitive payment details are stored on our servers, and we are compliant with the strictest PCI requirements. The 3% fee goes to cover the credit card processing fee.

As stated in the previous question, no sensitive payment details hit the YachtLife servers. Instead, we use one of the largest and most trusted credit card processing partners to handle all credit card information. We are compliant with the strictest PCI requirements for handling payment information, so you can rest easy knowing that any transaction on YachtLife is safe and secure.

As stated in the previous two questions, customer payment information is not stored on our servers. If our servers were to get hacked into by a third party, no sensitive payment information would be found.

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FAQ

When is my payment collected? Is it refundable?

Why is there a 3% credit card convenience charge?

Are my payment details saved on the app?

What if your servers get hacked? Is my payment information really safe?

FAQ