FAQ

Once you confirm your reservation, your broker will process your payment.

• If you are booking for a single day and your reservation is confirmed more than 7 days in advance, a deposit of either $1,000 USD or 50% of the total cost of the reservation (whichever is greater) is processed immediately in order to hold the yacht. Once your embarkation date is 7 days away, the remainder of the amount due is processed.
• If you are booking for a single day and your reservation is made 7 days or less in advance, the total price of your reservation is processed immediately.
• If you are booking for a multi-day charter and your reservation is confirmed more than 30 days in advance, a deposit of 50% of the cost of the yacht is processed immediately in order to hold the yacht. Once your embarkation date is 30 days away, the other 50% is collected for the price of the yacht, plus the APA, plus the taxes due.

Terms of refunds are dictated by the Charter Agreement. Generally, once a payment is collected, it is non-refundable. In certain circumstances, as dictated by the Charter Agreement, credits can be provided so you will be able to enjoy your yacht charter at a future date that is convenient for you.

All the essentials will be waiting for you once you step foot on your yacht. If you have something specific you’d like to bring, feel free. However, we recommend packing light. Most people will want to pack bathing suits, sunglasses, boating shoes or athletic shoes. If you’re planning to visit any islands outside of your home country, please remember to bring your passport and visas (if required). If you are boating in American waters and not an American national, please remember to bring your passport with you. It is required by law and in the event you encounter the US Coast Guard, they will ask you to show it immediately. If you are a US national, then you’ll need to have a valid driver's license or any other government issued ID. If anyone in your party is prone to seasickness, over the counter medications or prescriptions may be a good idea. Soft sided luggage is recommended as it usually fits in cabin compartments and is gentle on woodwork and paint.

You’ll notice that most yachts have a cruising capacity of no more than 12 guests. This is due to the fact that most local coast guards have a law in place that dictates that no more than 12 guests can be onboard a chartered yacht regardless of the size of the vessel.
If you have more than 12 guests in your party, work with your yacht specialist, as they will be able to assist with finding a yacht that is certified to hold more than 12 guests, or they can help arrange a multi-boat charter so your party can remain compliant with local laws and tie up together once on anchor.

Most yachts will be stocked with waters, soft drinks and ice for your charter. If you would like, you can always bring your own food and beverages for your charter, or you can have your broker arrange to have food and beverages delivered to your yacht prior to embarkation. Another option is to have a chef onboard for your charter that can prepare meals for you while on charter.
For multi-day (term) charters, you will fill out a meal preferences sheet that will inform the crew of what meals you would like prepared for your charter and what food and beverage preferences you have, so that the boat will be provisioned exactly to your specifications, and the chef will be able to prepare a menu for you in advance of your charter for you to review and approve.

It is industry standard to collect a 30% APA (advance provisioning allowance) for any multi-day term charters. This APA is collected from the client and passed on to the captain and crew to provision the yacht per the client’s specifications and also used as an allowance to pay for any berthing fees and fuel fees incurred during the course of the charter.
If there is are any funds remaining in the APA upon disembarkation, the broker can return the remaining amount back to the client, or the client can pay the remaining funds towards the crew gratuity.